Introduction

Austin Home Properties LLC (“we,” “us,” or “our”) operates the Living in Austin website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact or lead form — name, email address, phone number, and message content
• Subscribe to our newsletter — email address
• Request a home valuation — property address and contact information

We may introduce additional features in the future — such as a neighborhood quiz, budget calculator, or user accounts — that collect information you provide. We will update this policy accordingly when those features launch.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Google Analytics (GA4) — page views, session duration, traffic sources, device type, approximate location, and browsing behavior
• Microsoft Clarity — session recordings, heatmaps, scroll depth, and click behavior to help us understand how visitors interact with our site
• Cloudflare Turnstile — bot-detection challenge data to protect our forms from spam and abuse
• Cloudflare Workers — IP address, request headers, and access logs as part of standard web hosting

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services
• Send newsletters and marketing communications (with your consent)
• Improve our website, content, and user experience through analytics
• Protect our website from spam, fraud, and abuse
• Comply with legal obligations, including Texas Real Estate Commission (TREC) record retention requirements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies from the following services:

• Google Analytics — uses cookies (e.g., _ga, _ga_*) to distinguish users and track sessions. Data is processed by Google LLC.
• Microsoft Clarity — uses cookies (e.g., _clck, _clsk) to support session recording and heatmap features. Data is processed by Microsoft Corporation.
• Cloudflare Turnstile — uses cookies (e.g., cf_clearance) for bot detection on form submissions. Data is processed by Cloudflare, Inc.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain website functionality.

To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on.

How We Share Your Information

We do not sell your personal information. We may share your information with the following service providers who assist in operating our website and delivering our services:

• Resend — email delivery for newsletters and form notifications
• Cloudflare — website hosting, CDN, bot protection, and DNS
• Google — analytics (Google Analytics)
• Microsoft — behavioral analytics (Clarity)
• Neon — database hosting for contact form submissions and newsletter signups

We may also disclose your information when required to:

• Comply with applicable law, regulation, or legal process
• Enforce our Terms of Use or other agreements
• Protect the rights, property, or safety of our users or the public

Data Retention

• Lead and contact data — retained for the duration of the business relationship plus four years to comply with TREC record retention requirements
• Newsletter subscriptions — retained until you unsubscribe. You can unsubscribe at any time using the link in every email.
• Analytics data — retained according to each provider's default retention settings (Google Analytics: 14 months; Microsoft Clarity: per their data retention policy)

Your Rights

Texas Residents (TDPSA)

Under the Texas Data Privacy and Security Act, you may have the right to access, correct, delete, or obtain a copy of your personal data. You may also opt out of the processing of your personal data for targeted advertising or the sale of your personal data.

California Residents (CCPA)

California residents may have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

International Visitors

If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.

How to Exercise Your Rights

To exercise any of these rights, please contact us or email us at angie@livinginaustin.com. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. All data transmitted to and from our website is encrypted in transit via TLS/HTTPS. Our website is hosted on Cloudflare's global network, and our database is hosted by Neon with encryption at rest.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Third-Party Links

Our website may contain links to third-party websites, including YouTube, social media platforms, and TREC documents. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Austin Home Properties LLC
• Email: angie@livinginaustin.com
• Phone: (512) 270-0966
• Contact Page